We kindly ask you to read and accept these Terms and Conditions carefully before placing an order with Cinnabon Egypt.
Throughout these Terms and Conditions, Cinnabon Egypt (“Cinnabon Egypt”, “we”, “us” or “our”) shall be referred to as “the company”, while the company’s customers shall be referred to as “the customer” (“you”, “your”). The Terms and Conditions apply to any transaction between the company and the customer made online.
These Terms & Conditions apply to your use of the Cinnabon Egypt online store. By browsing, using, or registering on our site, you confirm that you have read, understood, and agree to these Terms & Conditions. Please check this page regularly to determine whether our Terms & Conditions have been updated. Any new terms will automatically be effective when they are published here.
We accept no liability for printing and typing errors, as well as obsolete items.
While we strive to use only the highest-quality photography to represent our products in the most accurate and realistic way, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colors with vast variations and amount of detail.
By placing an order on our website, you are giving consent that you are over the age of 18. If you are under 18 you must let your parents or legal guardian know about our Terms & Conditions before using this website and placing an order. We reserve the right to accept orders only from those over 18 years.
WE RESERVE THE RIGHT TO:
Amend our Terms & Conditions at any time.
Refuse any user access to our site.
Terminate user accounts for no reason.
Modify or withdraw (temporarily or permanently) this site without notice or cancel customer orders at our discretion.
You may register as a customer of the Cinnabon Egypt online store and as part of the registration process, you will need to select a password which is in accordance with our password policy.
You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We would be storing your information to be able to make your experience with us better.
Cinnabon Egypt reserves the right to accept, refuse, cancel, or hold any order you place with us.
Once we have received your order, you will receive an order confirmation email that indicates the order number and contains information about the details of your order.
By placing an order for Products through Cinnabon Egypt online store you are confirming that you intend to enter a contract with us for the purchase of those Products. You place the order for your Products on the site by clicking the “Place Order” button at the end of the checkout process.
During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. We will then send you an email confirming receipt and the details of your order.
Your final receipt will include all applicable taxes as per the Egyptian law & no other taxes will be added.
You can review the orders you have placed and their current status at any time by clicking on your name at the top of the page followed by selecting "My orders” from your account.
If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. This may be due to the Products being out of stock, the store is closed, you have incomplete or wrong information, or your address is out of our delivery area. If you have already paid for the Products by visa or credit card, we will provide you with a full refund on the card used to make the purchase as soon as reasonably possible. We shall not be held liable for any delays in the refund process due to bank procedures.
METHODS OF PAYMENT & SECURITY
We accept the following payment methods: VISA, MasterCard, Cash on Delivery.
The card details you provided will be processed with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.
Credit cards shall be subject to authorizations and checks by their issuing entity, but if this entity does not authorize the payment we shall not be held responsible for any delay or failure to deliver, and we shall not be able to formalize any contract with you.
If you wish to cancel your order, If you paid by cash on delivery (COD), you may do it directly from your account by choosing orders and then press on the “Cancel” button.
If you paid by credit card or debit card, and you have canceled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be canceled through our returns/refunds process as mentioned above.
We deliver to a limited range of places including (Cairo, Giza, 6 of October City, Maadi, Alexandria, Mansoura, and Port Said). The moment you complete your purchase, your delivery will be processed.
We will send you a confirmation email to the email address you have provided, which includes the products you have ordered and their cost.
We are doing our best for the delivery service to not exceed a maximum of 2 hours to deliver your order, however, this may be affected due to the huge pressure on the service.
The delivery service fee is 25 Egp (Including Vat).
If your order delays for more than 2 hours, please follow-up with one of these numbers: 01279236342 - 01200281513 - 01200281863.
Currently, our delivery service operates daily from 10 am to 12 am only.
Megabon is available by pre-order only (and will be delivered after 4 hours).
If your order could not be delivered to your address, we will decline your order and you will be notified with an SMS, and by mail with the reason for the cancellation.
From time to time, we may make available promotional offers on Cinnabon Egypt online store, and in such cases, specific terms and conditions will apply. Such offers may be time-limited, and orders may not qualify if they have not been fully processed by you within the stated time period.
Offers may not be combined with other promotions, offers, and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.
All copyright trademarks, and other intellectual property rights in all material, content, or software supplied as part of the Cinnabon Egypt online store, including emails or any other form of communication with you, is protected by copyright laws. You are permitted to use this material only as expressly authorized by Us. You may not extract and/or utilize the whole or any part of the site without our express written consent.
The brand name and logos indicated on Cinnabon Egypt online store and all related emails are owned either by Us.
LIMITATION OF LIABILITY
While we will use reasonable endeavors to verify the accuracy of any information we place on Cinnabon Egypt online store, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the site, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).
Although Cinnabon Egypt online store follows high levels of Information Security Standards, we make no warranty that our site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the site.
We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform in order to access our Website.
You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.
You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.